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Privacy Policy
mxHERO Labs

mxHero Inc. (“mxHero”, “We”, “Us”, or “Our”) is committed to protecting the privacy of your personal information while using our Web sites (, and when using our on-demand support platform, tools and services offered on the Web site and through our servers (the “Service”). mxHero has established this Privacy Policy Statement to help you understand how we collect and use personally identifiable information if and when you use our Web site as a “Visitor” or provide information to us in connection with your use of the Service as a “Subscriber”. By using our Web site you are agreeing to the collection and use of personal information in the manner described in this Privacy Policy Statement. By registering for our Service, you are agreeing to the collection and use of personal information in the manner described in this Privacy Policy Statement and the mxHero Terms of Service.

Does mxHero participate in the EU-US Privacy Shield Framework?

mxHero complies with the EU-US and Swiss-US Privacy Shield Frameworks as set forth by the US Department of Commerce regarding the collection, use, and retention of personal information from European Union member countries.  mxHero has certified that it adheres to the Privacy Shield Principles of Notice, Choice, Accountability for Onward Transfer, Security, Data Integrity and Purpose Limitation, Access, and Recourse, Enforcement and Liability.  If there is any conflict between the policies in this privacy policy and the Privacy Shield Principles, the Privacy Shield Principles shall govern.  To learn more about the Privacy Shield program, and to view our certification page, please visit

Privacy Complaints & Dispute Resolution

In compliance with the EU-US and Swiss-US Privacy Shield Principles, mxHero commits to resolve complaints about your privacy and our collection or use of your personal information.  European Union and Swiss individuals with inquiries or complaints regarding this privacy policy should first contact mxHero at

mxHero has further committed to refer unresolved privacy complaints under the EU-US and Swiss-US Privacy Shield Principles to BBB EU PRIVACY SHIELD, a non-profit alternative dispute resolution provider located in the United States and operated by the Council of Better Business Bureaus. If you do not receive timely acknowledgment of your complaint, or if your complaint is not satisfactorily addressed, please visit for more information and to file a complaint.


The United States Federal Trade Commission (FTC) is the enforcement authority with jurisdiction over this compliance with the privacy policy.


mxHero may be liable for appropriate onward transfers of personal data to third parties.


Please be aware that mxHero may be required to disclose an individual’s personal information in response to a lawful request by public authorities, including to meet national security or law enforcement requirements.

Finally, as a last resort and in limited situations, EU and Swiss individuals may seek redress from the Privacy Shield Panel, a binding arbitration mechanism.


mxHero acknowledges the right of individuals to access their personal data. If you want to access your personal data held by mxHero, please contact us at What information do we collect?



We collect information from you when you register on our site, place an order, subscribe to our newsletter, respond to a survey, fill out a form or download or use our product. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.


MxHero’s Mail2Cloud product does not collect and retain email content, whether the message body or any attachments. Mail2Cloud is deployed much like a network router in that the service processes information then forwards the result of that processing towards the intended destination. All email content processed by Mail2Cloud follows the client’s configuration of the product and is permanently erased after processing and retransmission. This process normally takes a few seconds per message. The only information collected from emails are the standard email headers stored by email server logs. In the case of Mail2Cloud, these headers are the email address of the sender and the email address of the recipient. This information is stored on your behalf and exclusively for your use.

Certain mxHERO AI products, like, "Chat for Email", do retain email content from authorized email accounts (e.g., Gmail, O365, etc.) in vector databases. This information is used for Retrieval Augmented Generation (RAG) with supported LLM AI services (e.g., OpenAI, Google Gemini, etc.). Customers can request deletion of their data from our vector databases by sending an email to


When you visit the Web site or use the Service, we use session “cookies” – a piece of information stored on your computer – to allow the Web site or Service to uniquely identify your browser while you are logged in and to enable mxHero to process your online transactions. We do not link the information we store in cookies to any personally identifiable information you submit while using the Web site other than the email address you provide. Session cookies also help us verify your identity and are required in order to use the Service. mxHero uses persistent cookies, that only mxHero can read and use, to identify you as a valid user of a mxHero Subscription plan and make it easier for you to log in to the Service. Analytical cookies and similar technologies are also used to allow mxHero to recognize how visitors move around the Web site and the Service when they’re using it. We use this information, which does not identify end users, to analyze trends, to troubleshoot the Web site and Service, to track end users’ movements while on the site and to gather demographic information about our user base as a whole. Various browsers may offer their own management tools for removing these types of tracking technologies. This helps us improve the overall user experience. The use of cookies by our partners is not covered by our Privacy Policy Statement; we do not have access or control over these cookies.


The following sections (Clear Gifs, Analytics & Remarketing) refer only to usage of the mxHero website ( and do not refer to mxHero's products and services, nor mxHero's administrative dashboards used by mxHero client's to configure and administer their mxHero service.

In addition, when mxHero products are used with Google services (e.g. GSuite, Google Drive), the use of information received from Google Restricted scopes APIs will adhere to Google's Limited Use requirements. Furthermore the use and transfer of information received from Google APIs to any other app will adhere to Google API Services User Data Policy, including the Limited Use requirements.


We also use third party advertising and tracking tools that employ a software technology called clear gifs (a.k.a. Web Beacons/Web Bugs), to help us better manage content on our website by informing us what content is effective. Clear gifs are tiny graphics with a unique identifier, similar in function to cookies, and are used to track the movements of the visitors to our Web site. In contrast to cookies, which are stored on a user’s computer hard drive, clear gifs are embedded invisibly on Web pages and are about the size of the period at the end of this sentence. We tie the information gathered by clear gifs to our Visitors and Subscribers in order to optimize and enhance the Web site and Service experience. We use clear gifs in our HTML-based emails to let us know which emails have been opened by recipients. This allows us to gauge the effectiveness of certain communications and the effectiveness of our marketing campaigns. Log Files: As is true of most Web sites, we and our third party utility-tracking partners gather certain information automatically and store it in log files. This information includes Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, operating system, date/time stamp and clickstream data.


mxHero uses remarketing on the Web site with Google Analytics and/or services like AdRoll to advertise online. Third-party vendors, including Google, show our ads on sites across the Internet. mxHero and third-party vendors, including Google, use first-party cookies (such as the Google Analytics cookie) and third-party cookies (such as the DoubleClick cookie) together to inform, optimize, and serve ads based on your past visits to our website. You can opt-out of Google Analytics for Display Advertising and customize Google Display Network ads using Google’s Ads Preferences Manager. If you wish to not have your information used for the purpose of serving you interest-based ads, you may opt-out by emailing and indicating the accounts or domains that you wish to opt-out. Please note this does not opt you out of being served advertising. You will continue to receive generic ads.


What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

If you are using a paid service, including service that is otherwise pay but provided without cost due to a trial period or offered free of charge by mxHero, your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company. 


If you are using a freely offered service, meaning a service that is offered to the market without fee or other monetary expenses of any kind, then your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company that is not a contractual partner of mxHero for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested or to do anonymized statistical analysis. MxHero partner companies sign non-disclosure agreements and other instruments guaranteeing adherence to the principles and directives established herein. If you wish to explicitly restrict the sharing of any and all data with third parties, you may do so by requesting said exclusion in writing to Please note that we cannot guarantee our ability to fully provide our Services in the event that such an exclusion is requested.


Further, we use information we collect from our users for the following purposes:


Your information helps us to better respond to your individual needs


Your information helps us to more effectively respond to your customer service requests and support needs


Any billing information you provide through our payment systems, whether public or private, will not be sold, exchanged, transferred, or given to any other company.


The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc. Note: If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

Can I opt out?


You may set your browser to block all cookies, including cookies associated with our Service. You may also disconnect or otherwise configure your system such that information is not passed through Users who disable their browsers’ ability to accept cookies will be able to browse our Web site, but will not be able to access or take advantage of the Service. You can also opt out of our newsletters and surveys and you may follow the unsubscribe/opt out instructions contained in each of those communications.


How will you notify me of changes to this policy?

mxHero may update this policy from time to time. You can review the most current version of this Privacy Policy at any time at If we make any material changes we will notify you by email (sent to the e-mail address specified in your account) or by means of a notice on this Site prior to the change becoming effective. Your only remedy, if you do not accept the terms of this Privacy Policy, is to discontinue use of the Site and Service.

Contact Us


If you have any questions regarding this Privacy Policy you may contact us at or via postal mail at:


mxHero, Inc
100 Pine St., Suite 1250
San Francisco, CA 94111

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